Privacy

Last updated November 9, 2026

The short version

• We use your listing details, photos and client information only to do the work you ordered.
• We don't sell your information, and we don't share it with other agents.
• Our AI provider's business terms say customer data is not used to train its models.
• Ask us at any time and we delete your files.

What we collect

• Orders and enquiries: your name, phone or email, and what you tell us you need.
• Listing material: property details, photos, videos and documents you send. These can include details about your clients.
• Messages: what you send us on WhatsApp or by email.
• Technical data: our hosting provider's logs, such as IP address and pages requested. We use these to keep the service running and to stop abuse.
• Free samples: the order form saves a random ID in your browser (a cookie and local storage, no personal details) and sends it with your order, and we keep scrambled (hashed) copies of an order's email, phone, property address and internet address, only to keep free samples to one per agent.

The website AI assistant

The chat on this site is an AI, not a person. Your messages go to Anthropic, our AI provider, to get a reply. We don't store the conversation on our server. If you agree to be contacted in the chat, we save your name, contact details and what you need so someone can reply. Please don't share ID or bank details in the chat.

Who handles your data for us

• Anthropic: AI drafting and the website assistant.
• Railway: hosting for this website and our online inbox.
• Fill from screenshot: if you use it on the order form, the screenshot goes to Anthropic to read the listing details. We don't keep the image.
• Google (Gmail): we send and receive email through Gmail, including your order confirmation and delivery link if you give us your email.
• Stripe: if you pay an invoice online, you pay on Stripe's secure checkout page. Stripe handles your card or other payment details; we never see or store your card number. We receive only the amount, the invoice number, your email and whether the payment went through.
• ntfy: a phone notification service that tells us a new order or upload has arrived. These alerts carry only a first name and a job number, never your phone number or email.
• Meta (WhatsApp): if you message us on WhatsApp, Meta's own terms also apply.
• Google Fonts: this website loads its fonts from Google, which sees your IP address when it does.
• OpenStreetMap (neighborhood map tool): when you search on the Neighborhood Map page, your browser sends the search to OpenStreetMap’s Nominatim and Overpass services directly. We never receive it; the answer is kept only in that browser tab.

How long we keep it

Uploads are removed from our online inbox as soon as we have copied them to our work computer. Everything left online (messages, delivery links and files) is deleted automatically after 30 days. We keep working copies and business records only as long as we need them for your work and our records, and we delete working copies on request.

Your choices

You can ask for a copy of your information, ask us to correct or delete it, or tell us to stop contacting you. Reply STOP on WhatsApp to opt out of messages. Depending on where you live, you may have further rights under laws such as the GDPR or California's privacy law.

Your clients' information

If you send us details about your clients, you confirm you're allowed to share them for this work. Don't send ID documents or bank details unless a service needs them, such as a document check.

Contact

For anything about your data, email us or use the order form.